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The 2-Question Script to Increase Positive Reviews and Reduce Negative Experiences
Michael Nguyen
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In the book “Influence” by Dr. Robert Cialdini, he mentioned that reciprocity is one of the most effective tools business…
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The EASIEST Way To Create An Exclusive and Unique Experience for Your Customers
Michael Nguyen
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It’s no secret that your customers want to have an exclusive & unique experience. More importantly, they want to belong…
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How To MAKE New Customers Keep Talking About You At The Dinner Table
Michael Nguyen
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When is the last time you feel welcomed, excited, and positive as a new customer? I bought a lot of…
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How To Reduce Refunds and Lost Customers Without Being Salesy
Michael Nguyen
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Refunds are bad for business because you not only lose customers but also lose revenues. However, it’s inevitable in business…
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What Really Matters MOST To RETAIN Customers
Michael Nguyen
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Testimonials are still powerful tools to increase positive social proof that other people were delighted with your service. Moreover, testimonials…
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HOW TO Resurrect Failed Credit Card Customers
Michael Nguyen
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If you are running a subscription-based business, you probably want to pay more attention to this strategy. According to research…
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